unified
UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes
Operate a documented channel for receiving, tracking, addressing, and resolving privacy inquiries, complaints, and disputes from data subjects and other parties. Communicate resolutions to the complainant, make corrections for identified deficiencies in a timely manner, and monitor complaint trends for systemic issues.
Record JSON · Open in map · Data retrieval guide
Catalog revision: f368a6cce277037e4b1e1ff46004e3acd295f96c9ac63a411a0e45775a7f468e. A connection does not establish full coverage.
Attributes
- domain
- Data Protection & Privacy
- type
- corrective
- category
- administrative
Details
- unified_id
- UC-DATA-17
- title
- Resolve privacy inquiries, complaints, and disputes
- statement
- Operate a documented channel for receiving, tracking, addressing, and resolving privacy inquiries, complaints, and disputes from data subjects and other parties. Communicate resolutions to the complainant, make corrections for identified deficiencies in a timely manner, and monitor complaint trends for systemic issues.
- domain
- Data Protection & Privacy
- control_type
- corrective
- control_category
- administrative
- members
- framework
- soc2
- control_id
- P8.1
- coverage
- full
- relationship
- equal
- guidance
Source
No record-specific source URL is provided.
Connections
- UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes mitigates Power imbalance and loss of self-determination over personal data
- strength
- related
- rationale
- A tracked complaint/dispute channel gives individuals meaningful recourse against the organization.
- UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes mitigates Privacy-program non-compliance (GDPR, CCPA, state laws)
- strength
- related
- rationale
- Correcting identified deficiencies and monitoring complaint trends catches and remediates compliance gaps.
- Privacy Program Operations (Consent, Complaints & Sharing) operates UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes
- SOC 2 Privacy Criteria Assessment tests UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes
- UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes mitigates Erosion of individual trust and confidence in data practices
- strength
- primary
- rationale
- Receiving, resolving, and communicating outcomes on privacy complaints, and fixing systemic issues, directly repairs and sustains individual trust.
- UC-DATA-17 — Resolve privacy inquiries, complaints, and disputes maps_to P8.1 — The entity implements a process for receiving, addressing, resolving, and communicating the resolution of inquiries, complaints, and disputes from data subjects and others and periodically monitors compliance to meet the entity's objectives related to privacy. Corrections and other necessary actions related to identified deficiencies are made or taken in a timely manner.
- framework
- soc2
- control_id
- P8.1
- coverage
- full
- relationship
- equal
- delta
- Not provided
- source_version
- 2017 TSC
- provenance
- mapper
- coworkcanvas-compliance-graph
- reviewDate
- 2026-09-07
- direction
- canonical_to_source
- defaultConfidence
- medium
- defaultStatus
- active
- note
- Each member is a documented relationship claim from the canonical unified control to a source control or guidance proposition. relationship: equal|superset_of (full) / intersects_with|subset_of (partial) / informs (guidance). confidence 'medium' = single-mapper, documented, not yet externally corroborated. source_version is the member framework's edition from the standard version register.