{"catalogRevision":"f368a6cce277037e4b1e1ff46004e3acd295f96c9ac63a411a0e45775a7f468e","kind":"record","record":{"attributes":{"category":"operational","domain":["Risk Assessment & Management"],"inherent_rating":"high","taxonomy":["coso-erm-risk","enterprise-risk","basel-operational-risk"]},"canonicalUrl":"https://assureswarm.com/controls/?v=1&node=risk%3Aops-product-service-quality","description":"Outputs fail to meet specifications, customer requirements, or regulatory standards, leading to recalls, warranty claims, customer attrition, and reputational harm; product-safety incidents generate scrutiny and brand-equity erosion.","details":{"category":"operational","impact":"high","inherent_rating":"high","likelihood":"medium","risk_id":"ops-product-service-quality","taxonomies":["coso-erm-risk","enterprise-risk","basel-operational-risk"],"treatment":"mitigate"},"id":"risk:ops-product-service-quality","mapUrl":"https://assureswarm.com/controls/?v=1&node=risk%3Aops-product-service-quality","sourceIds":["coso-erm","iso-31000","nist-csf-2","soc2"],"sourceUrl":null,"title":"Product and service quality failure","type":"risk"},"relationships":[{"expectedCatalogRevision":"f368a6cce277037e4b1e1ff46004e3acd295f96c9ac63a411a0e45775a7f468e","id":"rel:c0bae0dccc8f1428dc38fe0134176e0295206acb8b916d735b708929fd762606","properties":{"rationale":"","strength":"related"},"sourceDetailPath":"/controls/data/v1/records/uc-uc-risk-15-e01fb134.json","sourceId":"uc:UC-RISK-15","targetDetailPath":"/controls/data/v1/records/risk-ops-product-service-quality-2066b257.json","targetId":"risk:ops-product-service-quality","type":"mitigates"},{"expectedCatalogRevision":"f368a6cce277037e4b1e1ff46004e3acd295f96c9ac63a411a0e45775a7f468e","id":"rel:eb93282202b2513404526abe258f89148b8ba4a6f81b9f111b2615b15ead0ff3","properties":{"rationale":"","strength":"related"},"sourceDetailPath":"/controls/data/v1/records/uc-uc-risk-13-75b9f6c7.json","sourceId":"uc:UC-RISK-13","targetDetailPath":"/controls/data/v1/records/risk-ops-product-service-quality-2066b257.json","targetId":"risk:ops-product-service-quality","type":"mitigates"}],"schemaVersion":1}
